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Welcome to The University Surgery, Portsmouth

 

COVID-19: The way that general practice is changing

Over the last couple of weeks, you are likely to have noticed a marked difference in the way things are being done in general practice as we manage Covid-19. ​Thank you for adapting so quickly to these new ways of working.

To limit the spread of Covid-19, we have worked to reduce footfall through practices by using online consultation systems like e-consult, telephone appointments and video consultations to ensure we continue providing you with the care you need. 

Our top priority is to keep our patients and staff safe whilst ensuring patients get the care they need. Keeping our staff healthy is crucial so that they can continue to care for everybody, therefore GPs and their staff have been working together with other local surgeries to develop a system which will be able to meet these changing needs.

From now on, when you contact your surgery for an appointment you will receive an initial assessment through e-consult (on the practice website) OR by telephone, by a suitably trained clinician. It is essential that you give an accurate and detailed description of your symptoms when asked. This will allow us to provide you with the most appropriate treatment.

If you have suspected Covid-19 symptoms and, following a telephone assessment, need to have a further face-to-face appointment, this may not take place at your usual GP surgery. Instead you may be directed to another local site that has been specifically set up to better deal with your needs.

If you need to have a non-Covid-19 related face to face appointment and do not have any Covid-19 symptoms, you may still be able to access your usual surgery. However, please be aware that this may change. Services may need to be provided from a smaller number of practices if staff become unwell.

If, over the course of the next few weeks, you do have to go to a different surgery to the one you are used to, you might also see a doctor or nurse who you are not familiar with. Whilst we realise this could be inconvenient, we think it is important to keep people safe, reduce the spread of Covid-19 and get the maximum benefit from the healthcare resources which will be available. Your records will still be accessible securely to you and to them, ensuring they are able to provide you with the best possible care.  A home visiting service, for patients who are housebound, will be provided but increasingly through practices working together.

Our clinical colleagues and support staff will be working flexibly in order make these new arrangements work and, when circumstances change to make it possible, GP surgeries across the area will resume a normal service. 

Thank you for your patience at this time.

University SurgeryThe University doctors' surgery in Portsmouth provides the highest quality healthcare to students and patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

“Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used for clinical audit to monitor the quality of the service provided and design new services that fit our local patients health needs.  Your information may be used by NHS Portsmouth Clinical Commissioning Group in order to ensure appropriate planning of current and future NHS commissioned services, this data will contain no identifiable information.  NHS Portsmouth Clinical Commissioning Group  will only ever use information that has been anonymised and all identifying information removed.

 

UNIVERSITY SURGERY NORMAL OPENING TIMES

MONDAY, WEDNESDAY, THURSDAY & FRIDAY

08:00AM TO 18:00PM

TUESDAY

07:00AM TO 20:00PM

SATURDAY

09:00AM TO 12:00 MIDDAY

THE UNIVERSITY SURGERY WILL BE CLOSED EVERY WEDNESDAY FOR ONE HOUR

BETWEEN 13:00PM TO 14:00PM

TELEPHONE LINES

MONDAY TO FRIDAY

08:00AM TO 18:30PM 

eConsult

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Help us to help you - Care Navigation

Did you know, there are a range of services and trained health professionals working closely with your GP that might be better suited to help you?  The next time you make an appointment at The University Surgery (Medical Centre), you may be asked some questions about the reason for your appointment.  Please don't be offended - this is simply so that we can make sure you see the person who is most suitable to help you.  Of course, you don't have to do this, but it would help us to help you and ensure you see the right person, first.  Thank you very much.

Have you heard about GP online services? Over 14 million people use an app or website to:

•Book GP appointments

•Order repeat prescriptions

•view their GP record

Our practice is pleased to offer our patients the opportunity to book appointments, request repeat prescriptions and view their GP record and test results online. If you are a new patient registering with us, or an existing patient who would like on-line access.  When next visiting the practice, please let a member of the reception team know you would like to use this service. It’s quick, easy and secure to use. Once you have registered you can choose whether to phone or visit the surgery, or save time and go online to book your appointments, order your repeat prescription or view your GP record.

  • PLEASE BE AWARE WE ARE NOW A TRAINING PRACTICE AND THEREFORE MAY HAVE OTHER HEALTH CARE PROFESSIONAL TRAINEES, SUCH AS NURSES, PARAMEDICS, PHARMACY STUDENTS ETC IN OUR CLINICS.  YOU WILL BE ASKED IF YOU CONSENT FOR THEM TO STAY AT EVERY CONSULTATION.

BREAST/CERVICAL SCREENING CAN STOP CANCER BEFORE IT STARTS

DO NOT IGNORE YOUR INVITE LETTER OR TEXT.

IF YOU MISSED YOUR LAST APPOINTMENT, BOOK AN APPOINTMENT TODAY

Please complete our patient survey within the HAVE YOUR SAY TAB above

THANK YOU......

 Practice leaflet

(Site updated 08/04/2020)
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